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chatbots
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November 22, 2023
Modern technology is constantly pressing forward with innovative optimization in mind.
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April 21, 2021Artificial intelligence (AI) has changed even the most basic business functions, including the way we interact with customers. As of 2018, many industries embraced AI chatbots as a way to handle simple transactions between their brand and the customer. Since chatbots have become more sophisticated, they’re being trusted to conduct more sophisticated interactions. Experts predict that chatbots will handle 70% of customer service duties in the year 2022 (up from 15% of interactions in 2018). In this article, we’ll explain the benefits of chatbots and why many companies, even those in the B2B space, should consider using them.