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SKU: U18HGE

HP 3-year Active Care Next Business Day Onsite Desktop Hardware Support Warranty U18HGE

R 1,750.00

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    Description

    HP 3-year Active Care Next Business Day Onsite Desktop Hardware Support Warranty U18HGE

    HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

    Features

    • HP TechPulse predictive and proactive alerts and notifications
    • Hardware health monitoring, provides updated fast health checks on devices in your fleet
    • Hardware device information – including BIOS and firmware updates
    • Auto-ticketing – for hard disk drives & batteries needing replacement
    • Remote problem diagnosis and support
    • Next business day onsite hardware support
    • Replacement parts and materials
    • Firmware updates for selected products

    Benefits

    • Fast response times
    • Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.
    • Quick resolutions
    • Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.
    • High device uptime
    • Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

    Technical Specification

    Support type: Active Care
    Duration: 3 years
    Response time: Next business day response
    Coverage window: Standard workdays - 9 hours
    Place of service: Remote and Onsite
    Service method: Onsite and Predictive Support
    Warranty coverage: In warranty
    Care Pack type: Electronic
    Countries/Regions Available: South Africa

    Products Covered By This HP Care Pack Service

    • HP Business Desktop - HP 6xx Desktop 1 year warranty
    • HP Business Desktop - HP 805 G8 8xx G9+ Elite/EliteDesk/EliteOne/EliteMini/CollabZoom Series 1/1/1 wty
    • HP Business Desktop - HP 8xx Desktop 1 year warranty
    • HP Business Desktops – Previous Series - HP 2xx G5- Series 1/1/1 wty
    • HP Business Desktops – Previous Series - HP 4xx G6- ProDesk/ProOne Series 1/1/1 wty
    • HP Business Desktops – Previous Series - HP 6xx ProDesk/ProOne/Elite/EliteOne/EliteMini Series 1/1/1 wty
    • HP Business Desktops – Previous Series - HP 7xx/8xx G8- EliteDesk/EliteOne Series 1/1/1 wty
    • HP Workstation - HP z1xx 1 year warranty
    • HP Workstation - HP z2xx/EliteDesk 7xx/8xx 1 year warranty

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