Terms of service

About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.

THESE TERMS AND CONDITIONS ARE BINDING AND ENFORCEABLE AGAINST ALL PERSONS THAT ACCESS THE HP SHOP WEBSITE OR ANY PART THEREOF (THE “WEBSITE”) IN TERMS OF SECTION 11(3) OF THE ELECTRONIC COMMUNICATIONS AND TRANSACTIONS (“ECT”) ACT 25 OF 2002 (AS AMENDED).

IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MUST LEAVE THE HP SHOP WEBSITE IMMEDIATELY, AS FURTHER USE WILL AUTOMATICALLY BIND YOU TO THESE TERMS AND CONDITIONS.

Mission Statement:

HP Shop is committed to you having the best possible experience when using the Website, and to ensuring that only goods of the highest quality are sold on the Website.

If you are dissatisfied with your purchase, subject to the terms and conditions below, you may return the goods to HP Shop for either a repair, replacement or refund.

1. Definitions and Interpretation

1.1. Catalogue: The list of products and services offered by HP Shop.
1.2. Consumer: An individual using products or services for personal use, not for business purposes, as defined by the Consumer Protection Act of 2008 (CPA).
1.3. HP Shop: First Retail (Pty) Ltd t/a HP Shop (Registration Number: 2014/119969/07), referred to as "we" or "us".
1.4. Force Majeure: Events beyond HP Shop's control that affect our performance, such as government regulations, fire, flood, disasters, or industrial disputes involving third parties.
1.5. Website: The HP Shop website and any linked sites owned by HP Shop.
1.6. User or you: Anyone who accesses or uses the Website, even if only visiting the home page.
1.7. Singular and Plural: References to the singular include the plural and vice versa.
1.8. Hyperlinks: Non-working hyperlinks in these terms do not affect their validity and interpretation.

2. Orders

2.1. Best Prices and Fast Delivery: We strive to offer the best prices and quickest delivery. To ensure efficient service, notify us immediately if you wish to cancel an order. Please note, cancellations by businesses are not accepted as many orders are dispatched the same day.
2.2. Consumer Cancellations: Consumers can cancel orders according to the ECT Act or CPA. Your statutory rights to reject faulty goods remain unaffected.
2.3. Terms of Sale: All sales are subject to these terms and conditions, which take precedence over any other terms provided by you.
2.4. Order Acceptance: Orders depend on stock availability. We reserve the right to refuse any order.
2.5. Your Responsibility:
- Ensure all purchase details are accurate. You are liable for orders placed using your user ID and password.
- Use a valid credit or debit card for purchases. Ensure you have authorisation and sufficient funds. We may validate your card details before processing your order.

2.6. Monitoring Calls: We may record or monitor calls and electronic communications for training purposes.

3. Delivery, Title and Risk

3.1. Delivery Timeline: We aim to dispatch goods by the agreed date but are not liable for delays beyond our control (e.g., delivery company or manufacturer delays). If a delay occurs, we will inform you as soon as possible.
3.2. Consumer Rights: If we can't deliver within 30 days, you (except Consumers) can cancel the order and get a refund. Cancellation must be in writing after the 30-day period but before delivery or notification of readiness.
3.3. Business Days: Deliveries happen on business days, so please ensure you're available to receive the goods.
3.4. Transfer of Risk: Risk transfers to you when goods are delivered to your address.
3.5. Title Transfer: Ownership of goods transfers to you once we receive full payment.
3.6. Failed Delivery: If you can't accept delivery, we may:
- Store and insure the goods at your expense.
- Sell the goods and refund you any excess or charge you for any shortfall.
- Rearrange delivery, possibly with additional delivery costs.
3.7. Proof of Delivery: You can request proof of delivery within 3 months, and we'll do our best to provide it.
3.8. Receipt Acknowledgement: Upon delivery, you'll need to sign a proof of delivery or invoice. Ensure the number of packages matches the delivery note. Note any discrepancies or visible damage on the proof of delivery.
3.9. Part Shipments: We may ship orders in parts and invoice each shipment separately, unless otherwise agreed.

4. Warranties and Returns

4.1. Consumer Terms: Additional terms apply to Consumers as stated in clause 5.
4.2. Commitment to Quality: We strive to provide top-quality products and services. Occasionally, items may be faulty or defective, and we offer the following return options.
4.3. Manufacturer's Warranty: Unless specified otherwise, all goods delivered to a South African address include a 12-month manufacturer's limited warranty.
4.4. Exclusions: Other than what's explicitly stated, all other terms or implied warranties related to the supply of goods are excluded as allowed by South African law. Goods are not tested or sold as fit for specific applications unless agreed in writing.
4.5. Service Warranty: For services purchased, we use our expertise to ensure work is free from defects for 30 days after completion. We are not responsible for faults or damages not caused by our engineers. If a claim arises, we may appoint an independent expert to evaluate the work.
4.6. Trial Basis: We do not sell products on a trial basis. Check product suitability and specifications before ordering. Special price discount items are non-returnable unless defective.
4.7. Return of Unwanted Products: If we agree to accept returns of unwanted products, they must be returned unopened within 7 days, with our prior written agreement. A handling fee of 15% of the sale price or R250 (whichever is greater) will apply.
4.8. Defective Goods: Returns of defective goods are accepted within 14 days for a full refund or replacement, subject to verification. Consumers are recommended to follow the return process for efficiency.
4.8.1. Return Instructions: Contact our support staff for return instructions. Depending on the product, we will arrange a courier or ask you to return it. If the item is defective, return costs will be refunded.
4.8.2. RA Number: All returns (except under Clause 13) must include a Returns Authorisation (RA) number obtained from User Support. Write the RA number on the address label, not directly on the packaging. Inadequate packaging or defacement may lead to rejection or additional fees.
4.8.3. Transit Damage: We are not liable for damage during transit. Ensure the product is well-packed to prevent damage.
4.8.4. Proof of Delivery: Send your package by recorded delivery, registered post, or courier, and insure the goods for their full value.
4.8.5. Testing of Returns: We will test returned products to identify any faults.
4.8.6. No Fault Found: If the product is found to be in working order, it will be returned to you at your cost. If you required a replacement before the testing, you will be charged for it.
4.8.7. Manufacturer's Warranty: Goods with a 12-month warranty must follow the manufacturer's instructions. We may refer you directly to the manufacturer for returns.
4.8.8. Warranty Exclusions: The warranty does not apply if goods are altered or damaged by the User or used against the manufacturer's instructions.
4.8.9. Software Returns: Software with broken seals cannot be returned for credit. Faulty software discs will be replaced by the manufacturer. Software licenses are non-returnable unless materially non-compliant.
4.8.10. Manufacturer Time Limits: Some manufacturers require returns within 14 days or less. HP Shop will follow these limits, which will be indicated on the product page. Defective products must be returned within 7 days from delivery.

5. Consumer Protection Act and Electronic Communications Act

5.1. Consumer-Specific Provisions: This clause applies only to Consumers.
5.2. Regulations: Contracts for goods bought by Consumers via phone or online are subject to the Consumer Protection Act (CPA) and/or the Electronic Communications and Transactions Act (ECT Act).
5.3. Cancellation Rights: If these regulations apply, Consumers can cancel their purchase by sending a written notice via hand delivery or email.
5.4. Cancellation Period: The cancellation notice must be sent within 7 days after receiving the goods.
5.4.1. Return Costs: Consumers are responsible for the cost of returning the goods. If the goods are not returned, Consumers must make them available for collection, bearing all related costs.
5.4.2. Repackaging Charges: If goods are not returned in their original, unopened packaging, we may charge a reasonable repackaging fee based on the size of the goods.
5.4.3. Non-Returnable Items: The following items cannot be returned:
- Custom-made items.
- Personalised items.
- Items that cannot be returned due to their nature, such as:
- Unsealed toner cartridges.
- Hardware with broken seals.
- Unsealed audio/video recordings or software.
5.5. Care of Goods: Consumers must take reasonable care of the goods while awaiting their return to HP Shop and are liable for any loss or damage during this period.

6. Permitted Use and License

6.1. Commercial Use: You may not use or exploit any content from the HP Shop website, including the Catalogue, for commercial or non-private purposes without our prior written consent.
6.2. Breach of Use: If you use our content in violation of these terms:
- We reserve the right to claim damages from you.
- We may initiate criminal proceedings against you.
- We are not liable for any damage, loss, or liability resulting from your use of our content or that obtained by third parties through you.
6.3. Hyperlinks: While third parties often provide links to our site, we are not liable for any damage, loss, or liability from accessing content through a link that does not lead to our home page. Linking beyond our home page is at your own risk, and you agree to indemnify HP Shop for any resulting loss or damage.
6.4. Content Reproduction: You may not frame, copy, or reproduce any part of our website without prior written consent.
6.5. Automated Searches: Apart from legitimate search engine operators and using our search facility, you may not use any technology or applications (like web crawlers or spiders) to search or copy content from our website without our prior written consent.
6.6. Age Requirement: By using our website, you confirm that you are 18 years or older and legally able to enter into binding agreements. If you are under 18, you may use the website only with the involvement and supervision of a parent or legal guardian, who agrees to be bound by these terms and be responsible for you.
6.7. License Terms: All licenses and permissions granted here are non-exclusive and non-transferable. HP Shop may terminate or cancel them at any time without notice or reason.

7. Intellectual Property Rights and Domain Name Use

All intellectual property on the website, including pricing, content, trademarks, domain names, patents, design elements, software, databases, text, graphics, icons, and hyperlinks, belong to or are licensed to HP Shop. This property is protected by domestic and international laws. Except for the limited rights granted in clause 5, all other rights to the website's intellectual property are reserved.

8. Software and Equipment

You are responsible for obtaining and maintaining the computer hardware, software, internet access, and accounts needed to use our website.

9. Complaints:

Complaints can be lodged at support@HPShop.co.za. By submitting a complaint, you assign the copyright in the complaint to HP Shop, allowing us to use, disclose, and publish it. HP Shop is not obligated to respond to or resolve these complaints.

10. Prices

10.1. Price Changes: We strive to offer the lowest prices, but prices can change over time. We reserve the right to adjust prices at our discretion without notice.
10.2. Invoicing: Goods and services are invoiced at the price valid when the order is accepted. VAT is charged at the applicable rate according to South African law.
10.3. Currency Adjustments: Prices quoted in local currency may be adjusted due to exchange rate fluctuations until the order is accepted.
10.4. Payment Terms: All payments must be made in full, without deductions for taxes or custom duties.

11. Errors and Omissions

11.1. Accuracy: We strive to ensure all prices and descriptions in our Catalogue and on our Website are accurate. However, mistakes can occur due to third-party information and the fast-paced nature of e-commerce. If a manifest error or omission occurs, we can rescind the contract, even if we have accepted the order and/or received payment. Our liability will be limited to returning any money paid. If the error relates to pricing, you can purchase the goods by paying the difference between the quoted price and the correct price once the error is discovered.
11.2. Definition of Manifest Error: A manifest error refers to a price error that is more than 10% less than the correct price.

12. Payment

12.1. Payment Terms: Payment is due upon order acceptance unless you have approved credit terms. Standard credit terms require payment within 30 days from the invoice date, subject to an official purchase order. Any different terms must be agreed in writing and signed by an authorised representative of HP Shop.
12.2. Late Payments: If payment is not made by the due date, we will charge interest daily on the outstanding balance at 3% above the prime interest rate. An administration fee of R250 will be applied to each overdue invoice.

13. Product Specifications

13.1. Minor Variations: We make every effort to supply goods as advertised but may include minor variations in dimensions and specifications due to manufacturer changes.
13.2. Alternative Goods: If we cannot supply the exact goods ordered, we may offer goods of equal or superior quality at no extra cost. If you do not accept the alternative, you can cancel the order and get a full refund, including carriage charges.
13.3. Display Panels: Due to current manufacturing methods, a small percentage of sub-pixel anomalies in active matrix display panels are deemed acceptable. Perfect displays are rare and would significantly increase costs. Please be aware of this when purchasing TFT screens.
13.4. Suitability: Ensure the goods ordered are suitable for your intended purposes. We are not liable if they are not fit for a specific use unless you informed us before ordering, and we confirmed in writing.

14. Trade Names and Trade Marks

14.1. Indicative Names: Trade names and marks (other than HP Shop’s) may not indicate the actual manufacturer but rather general use systems and machines.
14.2. Confirming Brands: For component purchases, confirm the manufacturer’s identity with us before ordering. We are not liable for any issues arising from a failure to do so.

15. HP Shop’s Liability

15.1. Limitation of Liability: Unless prohibited by South African law, we are not liable for consequential or indirect damage or loss, including business losses, loss of profits, goodwill, trading relationships, data, or other financial losses. Our liability is limited to the invoiced amount of the relevant order.

16. Force Majeure

16.1. Uncontrollable Events: If we cannot perform an obligation due to circumstances beyond our control or a Force Majeure event, we are not in breach of contract.

17. Special Rules for Clearance Bargains & Non-Current Catalogue Requests (NCCR) Products

Please note that special terms apply to Consumers wishing to return goods, which take precedence over this clause.
17.1. Clearance Bargains: These are downgraded goods offered at a discount. Stocks are limited and subject to the following special rules, which override other terms except those specifically for Consumers.
17.2. Limited Availability: Clearance Bargains are limited in stock. A contract for sale is only created once stock availability is confirmed, and payment may be credited at our discretion if stock is unavailable.
17.3. NCCR Products: Goods sold as 'Non-current catalogue requests' (NCCR) or 'Specials' follow these special rules in addition to other terms:
- Non-returnable unless there is an error or the goods are faulty.
- Prices are not subject to value, cash, or volume discounts.

18. Changes and Amendments

HP Shop reserves the right, at its sole discretion and without prior notice, to:
18.1. Change these terms and conditions.
18.2. Change the goods and/or services available from the Website.
18.3. Discontinue any aspect of the Website or any service(s) available.
18.4. Change the software and hardware requirements necessary to access and use the Website.

19. Privacy

19.1. Protection of Personal Information: We take all reasonable steps to protect your personal information, as defined in the Protection of Personal Information Act (POPI).
19.2. Information Collection: We may collect, store, and use the following personal information:
- Name and surname.
- Contact details.
- Non-personal browsing habits and click patterns.
- Email address.
- IP address.
19.3. Purpose of Collection: Your information is used to:
- Communicate requested information.
- Add to our newsletter database (unless you opt out).
- Contact you about current or new goods or services.
- Inform you of new features, special offers, and promotional competitions.
- Register and/or authenticate users.
- Compile non-personal statistical information about browsing habits and access to the Website.
19.4. Cookie Use: Information is collected electronically via cookies or provided voluntarily. You can control cookie use through your browser settings.
19.5. Information Sharing: We may collect, maintain, share, disclose, and sell information, subject to the following:
- We will not disclose personal information without your consent.
- We may disclose information without consent through legal processes or for the purposes stated in 19.3.
- We may compile, use, and share non-personal information.
- We retain all rights to non-personal statistical information.

20. Hyperlinks to Third Party Sites

20.1. External Links: HP Shop may provide links to websites not controlled by us ("target sites"). These links do not imply endorsement or support of the content on those sites.
20.2. Liability for Content: We do not control the content on target sites and are not liable for any issues arising from access to or use of content on these sites.
20.3. Additional Terms: Use of target sites may be subject to their own terms and conditions. In case of conflict, these terms prevail. HP Shop is not bound by the terms of target sites unless agreed in writing.

21. Disclaimer and Limitation of Liability

21.1. No Liability for Damage: Subject to sections 43(5) and 43(6) of the ECT Act, and as far as allowed by law, HP Shop is not liable for any damage, loss, or liability resulting from:
- Access to the Website.
- Access to linked websites.
- Inability to access the Website or linked websites.
- Content available on the Website.
- Services available from the Website.
- Downloads and use of content from the Website.
- Any other reason not directly related to our gross negligence.
21.2. As-Is Basis: The Website is provided "as is" and may not meet your specific requirements. Ensure that the content and services meet your needs before using the Website.
21.3. Professional Advice: Information, ideas, and opinions on the Website should not be considered professional advice. Seek professional guidance before acting on any information from the Website.
21.4. Content Accuracy: While we strive for accuracy, we do not guarantee that all content and services will be error-free. We encourage users to report inaccuracies.
21.5. Availability: We do not guarantee that the Website will always be available. It may be unavailable due to updates or Force Majeure events.

22. Legal Costs

HP Shop is not liable for any legal costs incurred by users seeking professional advice regarding these terms and conditions.

23. Removal and Correction of Content

Users are encouraged to report incorrect, defamatory, illegal, infringing, or harmful content. We will use our best efforts to correct or remove such content if reasonable grounds are provided.

24. Interception of Communications

24.1. Interception Rights: Under the Regulation of Interception of Communications (RIC) Act 70 of 2002, you agree to our right to intercept, block, filter, read, delete, disclose, and use all communications sent or posted by you to the Website, its staff, and employees.
24.2. Consent: Your consent to this clause satisfies the “writing” requirement under the ECT Act and RIC Act.

25. Agreement in Terms of Section 21 of the ECT Act

25.1. Binding Agreement: By using the HP Shop website, you agree to these terms and conditions, concluding this agreement in Midrand, South Africa, when you first enter the Website.
25.1.1. Receipt of Data Messages: Data messages from you to HP Shop are considered received only when we respond.
25.1.2. Deemed Receipt by User: Data messages from HP Shop to you are deemed received as detailed in section 23(b) of the ECT Act.
25.1.3. Origin of Data Messages: Messages sent from your computer, IP address, or mobile device are deemed created and sent by you within South Africa.
25.1.4. No Requirement for Signatures: Electronic signatures, encryption, or authentication are not required for valid electronic communications between us.
25.1.5. User Responsibility: You agree that data messages sent from devices usually used by or owned by you were sent and/or authorised by you personally.

26. Entire Agreement and Severability

26.1. Complete Agreement: These terms and conditions constitute the entire agreement between HP Shop and you, taking precedence over any disclaimers or legal notices attached to communications from you to HP Shop.
26.2. No Waiver: Any failure by HP Shop to enforce any right or provision does not constitute a waiver of that right or provision.
26.3. Severability: If any term or condition is found unenforceable or invalid, it will be severable from the remaining terms, which will continue to be enforceable and valid.

27. Security

27.1. Security Measures: We take reasonable steps to secure the Website's content and prevent unauthorised access or disclosure of information from users. However, we do not guarantee that content will be 100% secure.
27.2. No Encryption Obligation: We are not legally required to encrypt content or communications from and to the Website or provide digital authentication for any page.
27.3. Prohibition of Damaging Code: Users must not deliver, whether intentionally or negligently, any damaging code, like viruses, to the Website or its supporting server and network.
27.4. Indemnity for Damaging Code: Any person delivering damaging code to the Website will indemnify and hold HP Shop harmless against any liability, damages, or losses resulting from such actions.
27.5. Breach of Security Measures: Users must not develop, distribute, or use devices to breach the Website's security. HP Shop reserves the right to claim damages from anyone involved in a security breach.
27.6. Legal Liability: Any user committing offences under sections 85 to 88 of the ECT Act will be liable for resulting losses or damages to HP Shop and its partners, in addition to facing criminal prosecution.

28. Applicable and Governing Law

The HP Shop website is hosted, controlled, and operated from South Africa. Thus, South African law and courts govern the use or inability to use the Website, its content, services, and these terms and conditions. Any disputes will be governed by South African law, and by continuing to use the Website, you consent to the jurisdiction of South African courts for all proceedings arising from these terms.

In Closing

Thank you for taking the time to read and understand our Terms and Conditions. For detailed information on returns and refunds, please see our Refund Policy. If you have any questions, visit our Help Page. To understand how we handle your personal data, read our Privacy Policy. For delivery timelines and details, check our Delivery Information. We are committed to providing you with the best possible service and a seamless shopping experience. If you have any questions or need further clarification, please do not hesitate to contact our support team. Your satisfaction and trust are of utmost importance to us, and we look forward to serving you.

Need Help?

If you have any questions or concerns about our Terms of Service, please don't hesitate to contact our customer service team. We’re here to assist you in any way we can.

 

Last Updated: 5 Feb 2025