Delivery of the Products
We are doing our best to process and ship your order as soon as possible. We are however experiencing a combination of delays due to the Covid-19 lockdown. The couriers are not working at full capacity as well as our Suppliers and distributors are working with limited staff. We are also experiencing extremely high email and call volume which may result in us not being able to reply straight away but rest assured we are working tirelessly in the background to ship all orders as fast as we can.
We, as always, truly value your business and appreciate your patience and support over these difficult times.
The anticipated time of delivery of any Products via the Website shall be indicated at the time that any order is accepted by us.
For all orders follow the below delivery estimates. Please note that these estimates are based on stock availability and are subject to the receipt of your payment in our bank account.
JHB Delivery Estimates:
Day order placed
- Monday-Friday
- Monday-Friday
- Saturday & Sunday
Time order placed
- Before 11am
- After 11am
- Any time
First possible delivery day
- 2-4 working day delivery
- 3-5 working days delivery
- 3-5 working days delivery
CPT Delivery Estimates:
Day order placed
- Monday-Friday
- Monday-Friday
- Saturday & Sunday
Time order placed
- Before 11am
- After 11am
- Any time
First possible delivery day
- 3-5 working day delivery
- 3-6 working days delivery
- 3-6 working days delivery
DBN Delivery Estimates:
Day order placed
- Monday-Friday
- Monday-Friday
- Saturday & Sunday
Time order placed
- Before 11am
- After 11am
- Any time
First possible delivery day
- 3-5 working day delivery
- 3-6 working days delivery
- 3-6 working days delivery
Other Outlying Area Delivery Estimates:
Day order placed
- Monday-Friday
- Monday-Friday
- Saturday & Sunday
Time order placed
- Before 11am
- After 11am
- Any time
First possible delivery day
- 3-6 working day delivery
- 6 working days delivery
- 6 working days delivery
- No deliveries will be made on public holidays and during weekends.
- Delivery is subject to stock availability at the time with distributors and is dependent on geographical location.
- Delivery estimate will commence from when payment is reflecting in our bank account and not from time of order.
- Next business day delivery means that delivery will take place before 5:00 pm the following business day only once payment has been received.
- Subject to the client placing and paying for an order before 11:00 am during working hours.
- All orders 10kgs and more, will be delivered via road freight and delivery is estimated at 4 working days.
Our delivery partner is Dawn Wing. Dawn Wing can ship to any physical address within South Africa but unfortunately we can't ship to Postal boxes.
We hold stock of some items but other items we order from suppliers.
We will only start processing your order once we have received your payment in our account. Please note stock availability may fluctuate until then and on the odd occasion the supplier may run out of stock.
We will process your orders as quickly as possible. Orders placed on weekends or holidays are processed the following business day.
HP Employee Purchases
Please note, for HP Employee Purchases, all orders need to be approved internally by HP and may require an additional working day for delivery.
Special Orders
Certain special orders, including custom products, special configurations, and build to order PCs, require varying order lead times.
Delivery Rates
All orders will be delivered free of charge nationwide;
Late Delivery:
If a Product purchased from HP Shop is not delivered within the agreed delivery period, or where no specific period was agreed, within 30 days after having purchased the Product, the ECT Act entitles you to cancel such sale on 7 (seven) days’ notice to HP Shop by phoning 0861 477467. Should the Product purchased be unavailable, HP Shop shall notify you and issue a full refund within 30 (thirty) days after such notice.
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