TERMS OF USE OF THE HP SHOP WEBSITE

Agreement 

Welcome to the HP Shop Website (www.hpshop.co.za). For ease of reference the parties will jointly be referred to as “we” / “us”. All affiliates (suppliers and service providers) are subject to the conditions detailed in this agreement. By using the HP Shop Website (www.hpshop.co.za) and/or registering to shop on the HP Shop Website (www.hpshop.co.za), you confirm that you have read and agree with the terms and conditions governing the conduct of parties accessing or using the HP Shop Website (www.hpshop.co.za) to trade and that you agree to be bound by these terms and conditions.

Should you not agree to the terms and conditions stipulated below, please refrain from using the HP Shop Website (www.hpshop.co.za).

Your access to the HP Shop Website (www.hpshop.co.za) and use of any services provided by the HP Shop Website (www.hpshop.co.za) including any purchases made by you from the HP Shop Website (www.hpshop.co.za) are subject to terms and conditions as stated below.  


Terms of Use of the HP Shop Website (www.hpshop.co.za)

The operators of the HP Shop Website (www.hpshop.co.za) grant you a limited license to access and make personal use of the HP Shop Website (www.hpshop.co.za). You are not allowed to modify (other than page caching) the website or any portion thereof without the prior written consent of the operators.

This license does not permit any resale or commercial use of the HP Shop Website (www.hpshop.co.za) or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the HP Shop Website (www.hpshop.co.za) or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

The HP Shop Website (www.hpshop.co.za) or any portion the HP Shop Website (www.hpshop.co.za), may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the prior written consent of the operators.

You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the operators and our affiliates without prior written consent.

You may not use any meta tags or any other "hidden text" utilising the HP Shop Website (www.hpshop.co.za) name or trademarks associated with the HP Shop Website (www.hpshop.co.za) without the prior written consent of the operators. Any unauthorised use terminates the permission or license granted by the operators. 

You are granted a limited, revocable, and non exclusive right to create a hyperlink to the home page of the HP Shop Website (www.hpshop.co.za) so long as the link does not portray the operators, their affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any the HP Shop (www.hpshop.co.za) logo or other proprietary graphic or trademark owned by the operators, or those of their affiliates, as part of the link without prior written permission of the owner of the graphic or trademark. 

The HP Shop Website (www.hpshop.co.za) may provide links from the HP Shop Website (www.hpshop.co.za) website to other websites which may offer services to you. The operators are not responsible for evaluating the content or offerings made on these websites.  The operators do not endorse or warrant the offerings of any of the businesses or individuals, nor are they responsible for the content of the websites to which links may be provided, or that of any third party websites, which may be accessed through these linked websites. No liability will be attributed to the operators for any dealings with any other websites accessed through links provided by the HP Shop Website (www.hpshop.co.za) and you are solely responsible for assessing the terms and conditions and privacy provisions of any of these websites.


Disclaimer of warranties and limitation of liability

The hp shop website (www.hpshop.co.za) is provided by the operators on an "as is" and "as available" basis. Neither the operators, nor their directors, employees, officers, suppliers, or service providers make any representations or warranties of any kind, express or implied, as to the operation of the hp shop website (www.hpshop.co.za) or the information, content, materials, or products included on the website. You expressly agree that your use of the hp shop website (www.hpshop.co.za) is at your sole risk.  

To the full extent permissible by South African law, the operators their directors, employees, officers, suppliers, or service providers disclaim all warranties, express or implied, including, but not limited to ,implied warranties of merchant ability and fitness for a particular purpose. The operators do not warrant that the hp shop website (www.hpshop.co.za), its servers, or e-mail sent from the hp shop website (www.hpshop.co.za) are free of viruses or other harmful code. The operators will not be liable for any damages of any kind arising from the use of the hp shop website (www.hpshop.co.za), including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

In no event shall the operators, their directors, employees, officers, or their suppliers or service providers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with the use of the hp shop website (www.hpshop.co.za), our services or this agreement (however arising, including negligence). The liability of the operators, their directors, employees, officers, suppliers, and service providers to you or any third parties in any circumstance is limited to R5000.00.


Applicable law

The HP Shop Website (www.hpshop.co.za) and all communications and transactions concluded using the website, are governed by, and you agree to, the application of the laws of the Republic of South Africa.  As the website is targeted at South African citizens and residents any limitations on implied warranties or the exclusion or limitation of certain damages which may be applicable under the laws of any other jurisdiction are expressly waived by you, and to the extent that they cannot be waived, you shall not enter into any transactions with the HP Shop Website (www.hpshop.co.za).


TERMS OF TRADE WITH THE HP SHOP WEBSITE


Invitation to do business

The products or services which appear on the HP Shop Website (www.hpshop.co.za) are displayed as an invitation to do business and to allow you to make an offer to purchase the products or services to the HP Shop Website (www.hpshop.co.za). Only when the operators have communicated acceptance of your offer and capability to fulfill the order will an enforceable agreement of sale be transacted. This communication of acceptance from the HP Shop Website (www.hpshop.co.za) operators can only be communicated to you once we have confirmed stock and pricing from our suppliers.

The price of any products or services sold through the HP Shop Website (www.hpshop.co.za) shall be confirmed on the acceptance of your order.  Despite our best efforts, a small number of the products or services offered on the website may be mis-priced.

If the correct price is lower than our stated price, we will charge the lower amount provided that the price difference is not too high. 

If the correct price is higher than our stated price, we will be entitled to adjust the price to reflect the correct value, and offer it to you at the higher price.

IMPORTANT: If any products or services are supplied and delivered to you directly by, or through, a third party, even though access to the products and services is gained through the HP Shop Website (www.hpshop.co.za), the supply of these products and services may be subject to conditions which differ from those governing the terms of trade with the HP Shop Website (www.hpshop.co.za). You shall be solely responsible for ensuring that you understand and agree to the terms and conditions governing the sale of these products and services.


Place and time of agreement

Agreement as per the terms of use of the HP Shop Website (www.hpshop.co.za) shall be deemed to have been accepted by you at the time that you first accessed the HP Shop Website (www.hpshop.co.za) and thereafter confirmed each time that you access the HP Shop Website (www.hpshop.co.za).

Agreement to use the HP Shop Website (www.hpshop.co.za) and those governing all transactions that may be effected using the HP Shop Website (www.hpshop.co.za) shall be deemed to have taken place in Johannesburg.

All communications with HP Shop (www.hpshop.co.za) facilitated by the HP Shop Website (www.hpshop.co.za), the HP Shop call centre, or email communicated between you and HP Shop operators shall be deemed to have been received, in the case of communications initiated by HPShop  (www.hpshop.co.za),when the communication leaves the HP Shop Website (www.hpshop.co.za) or email server, and in the case of communications initiated by you, when it is received on the HP Shop Website (www.hpshop.co.za) or email server. Acceptance by the operators of an order placed by you shall be deemed to have been made and an agreement entered into, when communication of the acceptance leaves the HP Shop Website (www.hpshop.co.za) website or email server.


Backorders

Due to the popularity of some products or services, the operators may not always have a products or services ordered by you in stock. The operators will accept orders for out of stock products or services to ensure that you will be able to receive the item once it becomes available. If the products and services ordered by you are not available or only a portion is available, you may cancel the order, or re-order the quantity that is available, or place a backorder. Once the products or services become available, it will be shipped to you. Backorders will not be kept for over 3 weeks.


Electronic Communications

When you visit the HP Shop Website (www.hpshop.co.za) or send e-mails to us, you are communicating with us electronically and you consent to receive communications from us electronically. The operators will communicate with you by e-mail or by posting notices on the HP Shop Website (www.hpshop.co.za). You agree that all agreements, notices, disclosures and other communications that we provide to you electronically, satisfy any legal requirement that such communications be in writing. Further, that your acceptance of any terms or conditions applicable to the HP Shop Website (www.hpshop.co.za) and transactions concluded using the HP Shop Website (www.hpshop.co.za), as well as your intent to enter into any transaction on HP Shop Website (www.hpshop.co.za), may be evidenced by any action by you from which this may reasonably be inferred.


Transaction History

The transaction history may be accessed by a registered customer on HP Shop Website (www.hpshop.co.za) and is provided for information purposes only. This transaction history will show purchase transactions only and will not reflect refunds or other transactions. For a full and accurate transaction history, the HP Shop Website (www.hpshop.co.za) call centre can be contacted on 086 147 7467. The details of such call centre are also available on the HP Shop Website (www.hpshop.co.za). If required the call centre will provide you with a faxed copy of your statement. The HP Shop Website (www.hpshop.co.za) shall not retain a transaction history for a period in excess of 1 (one) year.


Disclaimer of warranties and limitation of liability and applicable law

The provisions of the Disclaimer of warranties, Limitation of liability and Applicable law relating to the use of the HP Shop Website (www.hpshop.co.za) apply equally to the remainder of this agreement.


Amendment to the terms and conditions

The operators may amend the terms and conditions governing access to the HP Shop Website (www.hpshop.co.za) as well as trade using the website at anytime. The operators shall, prior to the amendments of the terms and conditions, give registered purchasers and any third parties to whom this agreement may apply notice of the amendments by e-mail, or by posting the notice of such amendments on the HP Shop Website (www.hpshop.co.za). Your continued use of the site however, will be regarded as an acceptance of the amended terms and conditions.


Advertising and Printed Material

While the HP Shop Website (www.hpshop.co.za) makes every possible effort to ensure that all product information and pricing in any form of communication material is factually correct at the time of communicating it to the public, the HP Shop Website (www.hpshop.co.za) cannot be held responsible if any factual errors occur. Please check pricing and specifications on the HP Shop Website (www.hpshop.co.za) for any changes. All prices are inclusive of VAT unless otherwise stated. All prices exclude delivery costs. E&OE.


PRIVACY AND SECURITY STATEMENT

The operators know that you care how your personal information may be collected, processed and used; we appreciate your trust that the operators will do so carefully and sensibly. This notice describes the HP Shop Website (www.hpshop.co.za) privacy policy. By visiting the HP Shop Website (www.hpshop.co.za), you are accepting the practices described in this Privacy and Security statement.

·         Information You Give Us: We receive and store information you enter on the HP Shop Website (www.hpshop.co.za) or that you may provide on the HP Shop Website (www.hpshop.co.za) in any other manner.  Certain information provided on registration is mandatory to assist us in ensuring that the communications and transactions entered into with you may be completed effectively and lawfully.

·         Automatic Information: The HP Shop Website (www.hpshop.co.za) receives and stores certain types of information whenever you interact on the HP Shop Website (www.hpshop.co.za) or communicate with HP Shop Website (www.hpshop.co.za) by e-mail.  For example, like many Web sites, we use "cookies," and we obtain certain types of information when your web browser accesses the HP Shop Website (www.hpshop.co.za).

·         E-mail Communications: To help us make e-mails more useful, we may receive a confirmation when you open e-mail from the HP Shop Website (www.hpshop.co.za), if your computer supports such capabilities.

·         By providing the information to the HP Shop Website (www.hpshop.co.za) you consent to the operators collecting maintaining, storing and processing the information, provided that the operators shall:

o   not disclose your personal information to a third party other than to effect the transactions agreed to in using the HP Shop Website (www.hpshop.co.za) without obtaining your express consent to do so;

o   only disclose your personal information, without your consent, if legally required to do so;

o   be entitled to use the information provided by you to compile statistical or aggregated information in such a way that you may not be identified.

·         The operators shall own and retain all rights to non-personal statistical information compiled by it.

While the operators and their affiliates shall take commercially reasonable care to safeguard the information provided by you on the HP Shop Website (www.hpshop.co.za) from unauthorised access or disclosure, the operators do not represent or guarantee that the safeguards will provide absolute protection.

The operators shall not be obliged to encrypt any information sent to you, received from you or stored on your behalf or for the purposes agreed in this agreement, unless agreed with you to the contrary, in writing.


INTELLECTUAL PROPERTY STATEMENT

Copyright in any information or trademarks displayed anywhere on the HP Shop Website (www.hpshop.co.za) are protected by worldwide copyright laws and treaty provisions. The copyright of these materials is held by the operators or by the original creator of the materials, or by suppliers and service providers to the HP Shop Website (www.hpshop.co.za). None of the materials maybe copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form or by any means other than as described on the HP Shop Website (www.hpshop.co.za) or with the prior written permission of the operators. All rights not expressly granted here in are reserved. Any unauthorised use of the materials appearing on the HP Shop Website (www.hpshop.co.za) may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


DISPUTE RESOLUTION

Any dispute arising out of or in connection with this agreement including any question regarding its existence, validity or termination, shall be settled by the online dispute resolution process in accordance with the TrustEnforce.org Mediation and Arbitration rules, which rules are deemed to be incorporated by reference into this clause and may be accessed at www.trustenforce.org.

For all disputes regardless of where they arise, the place of the arbitration is deemed to be Johannesburg. The arbitration will be governed by this clause governing arbitration and the arbitration laws of South Africa. The dispute will be resolved in accordance with the law of South Africa. The language used during the dispute resolution process will be English.

 

  • For the purposes of any arbitration and service of any legal documentation:
  • You choose the email address elected by you to receive delivery of the products and
  • The operators (we) chooses Digital Retail Innovation (Pty) Ltd premises-10A Achter Road, Paulshof, Sunninghill, Johannesburg, South Africa or info@hpshop.co.za

 

By using the HP Shop Website (www.hpshop.co.za) and accepting the conditions of use of the website and trade conducted using the website you bind yourself to the terms of arbitration provided in this agreement.


COMPLIANCE WITH STATUTORY CONSUMER PROTECTION PROVISIONS

The operators adhere to the provisions of Chapter VII of the Electronic Communications and Transactions Act 25 of 2002 (“the Act”). Chapter VII of the Act provides protection to consumers and the provisions of the Act relevant to commercial transactions that may be effected on the HP Shop Website (www.hpshop.co.za), as well as the information required in terms of the Act, are provided for your reference.


WARRANTY AND RETURN POLICY 


Warranty

All items on The HP Shop Website (www.hpshop.co.za) have a one year warranty unless otherwise stated.  Should the item be deemed faulty within the warranty period, we will collect and repair.


Return of products or cancellation of service agreements

The operators shall, subject to the exclusions provided for below and the provisions relating to any return of products or cancellation of a service agreement, allow the return of products or cancellation of a service agreement, within ten days of the date of receipt by you of the products or the conclusion of an agreement to provide services. 


Returns Policy

This returns policy forms part of our standard terms and conditions of use.


Warranty support - computers and electronics

All computers and electronic products sold on HP Shop carry their full manufacturer's warranty as stipulated by the official South African distributor, unless otherwise stated. Products under warranty are sent to the relevant supplier or manufacturer for repair or replacement. Such manufacturer guarantee is restricted to the costs of repair or replacement of faulty goods or refund of the purchase price at the sole discretion of HP Shop and its suppliers after investigation and/or testing of goods.

Guarantees are immediately null and void if equipment has been tampered with, warranty stickers have been removed, and seals on equipment have been broken by anyone other than the suppliers or manufacturer’s representative.

Please note: No writable media such as CD-R, CD-RW, DVD-RW may be returned under an electronic hardware manufacturer guarantee.


Faulty products

If a product is faulty, you need to let us know within 30 days of receiving it, and before returning it to us. We will gladly make arrangements for the faulty product to be returned to us for testing. If no fault is found, the product will be returned back to you and a delivery fee of R 49,00 will be charged. Should the unit prove to be faulty, depending on the fault and the product supplier, we may offer you a replacement unit.

Notwithstanding the circumstances, if you discover that a product is faulty and is over our 30 day return period but it is less than 6 months from the time you received it, we will make arrangements for the faulty product to be returned to us for testing. If no fault is found, the product will be returned back to you and a delivery fee of R 49,00 will be charged. Should the unit prove to be faulty, depending on the fault and the product supplier, we may send the unit in for repairs alternatively we may offer you a replacement unit.

Should you discover, for any unfortunate reason, that a product is faulty for a second time with the same issue, we will gladly make arrangements for the faulty product to be returned to us for us to repair the product again, alternatively, we can replace the faulty unit with a new unit, provided that the specifications are identical or we will happily refund you.

Please check all products delivered to you and do NOT accept delivery of any product that is visibly damaged. Should you accept a product and only later discover that the product is damaged, you need to report this to HP Shop within 24 hours, so that we can access if the product damage occurred post delivery.

Faults resulting from normal wear and tear, including products that have been damaged or altered in any way either by you, or anyone that is not an employee of HP Shop or the product's manufacturer, will not result in any product repair, replacement or refund.

Due to illegal copyright infringements caused by the illegal copying of data, faulty CDs, DVDs, videos, audio tapes, software, games and printer consumables, will only be replaced with another copy of the same product and will not be refunded.


Returns

If on receiving your order you are not satisfied with your purchase, let our customer service team know within 30 days and we will gladly collect and provide you with a refund, minus a R 49.00 delivery cost, provided the product is in its original condition and original packaging, and has not been opened or used in any way. Unfortunately should the product be returned to us and has been opened and/or used in any way, you may be liable for a 25% handling fee. For all bulk orders, a transaction fee might be charged for refunds. The transaction fee will be determined by the total refund amount.

For any circumstances, you wish to return your purchase and it is over our 30 day return period and is less than 6 months from the time you received it, we will gladly collect and provide you with a refund, minus a R 49.00 delivery cost, provided the product is in its original condition and original packaging, and has not been opened or used in any way. Unfortunately should the product be opened or used in any way, you may not return the product to us nor can we offer you a refund.

No returns, refunds or exchanges will be accepted 6 months after the date of purchase.


Software, Consumables, CD’s, DVD’s and Games

All software, consumables (such as ink cartridges), CD’s, DVD’s and games purchases cannot be returned, exchanged or refunded unless found faulty within the return policy period as stated.

Please ensure that all software, consumables, CD’s, DVD’s and games are compatible with your current hardware, operating system and/or console before purchasing online, as HP Shop cannot be deemed responsible for system incompatibilities. If you are unsure about a product's compatibility, please visit the manufacture's official website, alternatively if the system requirements are not available online you are welcome to contact our call centre for assistance or confirmation.


Special offers and demo products

If you would like to return a product purchased on “special” and such product price is still valid, let our customer service team know within 30 days and we will gladly collect and provide you with a refund to the amount it was purchased at, minus a R 49.00 delivery fee, provided the product is in its original condition and original packaging, and has not been opened or used in any way. Unfortunately should the product be returned to us and has been opened and/or used in any way, we will offer you a refund however you may be liable for a 25% handling fee.

Should you wish to return a product purchased on “special” and such product is no longer available at this sale price, let our customer service team know within 30 days and we will gladly collect and provide you with a refund to the amount it was purchased at, minus a R 49.00 delivery fee, provided the product is in its original condition and original packaging, and has not been opened or used in any way. Unfortunately should the product be returned to us and has been opened and/or used in any way, we will offer you a refund however you may be liable for a 25% handling fee.

Please note that if you have purchased a demo unit, we are unable to give you a refund. All demo units are tested before going on sale. Should the product be faulty, you need to let us know within 30 days of receiving it, and before returning it to us. We will gladly make arrangements for the faulty product to be returned to us for testing. If no fault is found, the product will be returned back to you and a delivery fee of R 49,00 will be charged. Should the unit prove to be faulty, we will send the unit in for repairs. No refunds or exchanges are offered on demo units.


Products shipped in error

If you receive a product that is different to the one you ordered, you need to contact us within 24 hours of receiving it. We will make arrangements for the product to be returned to us and for the correct product to be delivered to you as quickly as possible. If the incorrect product is delivered to you do not remove the product from its original packaging, open or use the product in any way. If the product is opened or use in any way and is not in mint condition, you may be liable for a 25% handling fee.

Under no circumstances will HP Shop be held liable for any damage arising from any misuse or abuse of the goods, including any data loss whatsoever from storage media returned for exchange or repair. 


Exclusions from return of products or cancellation of service agreements

Theprovisions of this agreement relating to the return of goods andcancellation of any agreement to provide services shall not apply if:

 

    • any products and services are acquired by auction;
    • the supply of products which comprise foodstuffs, beverages, or other goods intended for everyday consumption at the home or workplace of the customer;
    • to services which commenced with the customers consent, (either express or implied) prior to the expiry of the ten day period;
    • where the price of the products or services depend on fluctuation in financial markets beyond the control of the operators;
    • where the products are personalised or made to the customer’s specifications;
    • where the products are perishable or will expire rapidly;
    • where the products by reason of their nature cannot be returned;
    • if audio, video recordings or any form of computer software are either used or if supplied other than in digital form, if the seal on the storage media is broken;
    • the sale of reading material in whatever form;
    • the provision of any gaming or lottery services;
    • the provision of accommodation, travel, transport, catering or leisure services if the operators or its agents or suppliers undertake to provide these services on a specific date or within or for a specific period.
    • the product is a voucher of any kind

Customers obligations on return of products and services

If a customer cancels any transaction in respect of which delivery of the products or services (to the extent that they may be returned) have been delivered, within ten days of the receipt of the products or services, the customer shall return to the operators or their authorised agents, the products, undamaged in any manner, together with all packing materials and documentation delivered by the operators or their agents, to the customer as well as an indication of the customer’s choice to cancel the transaction.


Terms and Conditions: Lost or Stolen Data on Notebooks or PC's Purchased from HP Shop

Should your Notebook or PC become faulty or damaged, HP Shop will not be held liable for any loss of data on Notebooks or PC's purchased directly from the HP Shop website.  Customers are instructed to back up their data on a regular basis.

This agreement covers all products returned within 30 days of purchase and all products purchased on HP Shop.


Online Voucher Terms and Conditions

 

  • Each HP Shop online voucher can only be used once and is valid for 3 years from the date of issue and will expire on redemption or after 3 years, whichever is the earlier. Only one HP Shop voucher can be used per order and cannot be use to pay for the delivery charge. HP Shop vouchers can be redeemed at www.hpshop.co.za only. The promotional discount will not be accepted if the HP Shop voucher number is entered into the system incorrectly or if the voucher number is invalid or if it has already been used. The receiver of the HP Shop voucher is responsible for the safe-keeping of the voucher number. Lost or stolen voucher numbers will not be replaced. This may include inadvertent deletion, forwarding or access of the e-mail containing the voucher number.
  • HP Shop vouchers are valid for residents living in South Africa only. Any voucher abuse will result in HP Shop cancelling the order and disabling further voucher use for the user. Use of HP Shop vouchers must be in conjunction with HP Shop’s website Terms and Conditions, and Terms of Use. HP Shop shall not be held responsible for any direct or indirect financial and / or non-financial loss that may be incurred as a result of the aforementioned. HP Shop and /or its partners reserve the right to amend or discontinue any offering at any stage without prior notice.
  • The voucher number will be requested during the check out process.  Only 1 voucher can be used per purchase. HP Shop will not be held responsible should the purchaser forget to add this number during the check out process. The customer shall refund to the operators all direct expenses incurred by the operators or their authorised agents, in the delivery of the products and services ordered by the customer, as well as the direct expenses incurred by the operators or their authorised agents in accepting return of the products and cancellation of the provision of services, arising as a result of the return of the products or cancellation of the services ordered by the customer.
  • If a voucher code is has been deleted or been used by someone else, HP Shop cannot be held liable. It is important to treat all voucher codes as cash. 

  • Disclosures in terms of section 43 of the Act: The following information is made available to you in compliance with Section 43 of the Act.

 

General Information


Directors: Neil Watson, Mark Levy

Registered Office: 10A Achter Road, Paulshof, Sunninghill, Johannesburg, South Africa

Physical Address: 10A Achter Road, Paulshof, Sunninghill, Johannesburg, South Africa

Telephone Number: 086 147 7467

Website address: www.hpshop.co.za  

E-Mail address: info@hpshop.co.za

Self regulatory or accreditation body: none.

Address for service of all legal documents: 10A Achter Road, Paulshof, Sunninghill, Johannesburg, South Africa

Description of Services: The HP Shop Website (www.hpshop.co.za) provides access to a variety of products and services that may be purchased online all of which are, or will be, described on the HP Shop Website (www.hpshop.co.za).

Price of goods: Prices are displayed in the website and are subject to the HP Shop Website (www.hpshop.co.za) rights in respect of any mis-pricing stipulated in the clause dealing with Invitation to do business above. All prices of products and services displayed on the HP Shop Website (www.hpshop.co.za) are inclusive of Value Added Tax.

Payment: Payment terms and manner of payment are stipulated in the clause dealing with payment above.  

Please note that we are unable to guarantee purchases made with any international or Capitec cards. Purchases made with these cards are subject to additional authorisation checks.

Terms and conditions governing this agreement: The full Terms and Conditions applicable to the access and use of the services provided on the HP Shop Website (www.hpshop.co.za) and any amendments there to, shall at all times be available on the Website, save to the extent that they may be varied in writing by the parties. These terms may be accessed on this Website, downloaded and stored, or reproduced at any time.

Delivery and Shipping information: The anticipated time of delivery of any products or services, purchase using the HP Shop Website (www.hpshop.co.za) shall be indicated at the time that any order is accepted by HP Shop Website (www.hpshop.co.za). 

Exceptions
  • No deliveries will be made on public holidays and during weekends.
  • Delivery is subject to stock availability at the time with distributors and is dependent on geographical location.
  • Delivery estimate will commence from when payment is reflecting in our bank account and not from time of order.
  • Next business day delivery means that delivery will take place before 5:00 pm the following business day only once payment has been received.
  • Subject to the client placing an order before 10:00 am during working hours.
All orders 10kgs and more, will be delivered via road freight and delivery is estimated at 4 working days.

For all orders under 10kgs, follow the below delivery estimates. Please note that these estimates are based on stock availability and are subject to the receipt of your payment in our bank account.

30KM radius in and around Sandton JHB Estimate:

Day order placed  Time order placed  First possible delivery day 
Monday – Friday  Before 10am  Same day delivery 

JHB Delivery Estimates:

Day order placed  Time order placed First possible delivery day 
Monday – Friday  Before 10am  1 working day delivery
Monday – Friday  After 10am  1-2 working days delivery
Saturday & Sunday  Any time  1-2 working days delivery

CPT Delivery Estimates:

Day order placed  Time order placed First possible delivery day 
Monday – Friday  Before 10am  1 working day delivery
Monday – Friday  After 10am  1-2 working days delivery
Saturday & Sunday  Any time  1-2 working days delivery

DBN Delivery Estimates:

Day order placed  Time order placed First possible delivery day 
Monday – Friday  Before 10am  1 working day delivery
Monday – Friday  After 10am  1-2 working days delivery
Saturday & Sunday  Any time  1-2 working days delivery

Other Outlying Area Delivery Estimates:

Day order placed  Time order placed First possible delivery day 
Monday – Friday  Before 10am  2-3 working days delivery
Monday – Friday  After 10am  5 working days delivery
Saturday & Sunday  Any time  5 working days delivery


Our delivery partner is Dawn Wing. Dawn Wing can ship to any physical address within South Africa but unfortunately we can't ship to Postal boxes. 

We hold stock of some items but other items we order from suppliers. 
We will only start processing your order once we have received your payment in our account. Please note stock availability may fluctuate until then and on the odd occasion the supplier may run out of stock.

We will process your orders as quickly as possible. Orders placed on weekends or holidays are processed the following business day.

Special Orders

Certain special orders, including custom products, special configurations, and build to order PCs, require varying order lead times. 

Delivery Rates
 
Delivery Rates: Free Delivery 
Delivery is country wide.

Delivery is dependent on your geographical location. Alternate arrangements and additional pricing are required for areas outside the standard delivery radius.

Transaction records and history: A full record of transactions effected using the HP Shop Website (www.hpshop.co.za) shall be available to the user for a period of 14 days from delivery of the products or services to the purchaser by the HP Shop Website (www.hpshop.co.za) or it’s agents. You may access this history as provided for under the clause Transaction History above.

Dispute resolution: The provisions governing Dispute Resolution are stipulated under the clause Dispute Resolution above.

Privacy and Security: The provisions governing Privacy and Security are provided for under the clause Privacy and Security above.

Minimum duration of Agreement: There shall be no minimum duration of agreements entered into between users and registered purchasers to use the HP Shop Website (www.hpshop.co.za). All agreements shall endure indefinitely subject to either parties’ rights to terminate the agreement. The termination of the agreement by either party shall be without prejudice to any rights between the parties existing at the time of the termination, which shall endure beyond the date of termination

Any provision in these terms and conditions which is or may become illegal, invalid or unenforceable in any jurisdiction affected by these terms and conditions shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability and shall be treated pro non scripto and severed from the balance of these terms and conditions, without invalidating the remaining provisions of these terms and conditions or affecting the validity or enforceability of such provision in any other jurisdiction.


Errors and Omissions Wording

Neither HP Shop nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Website or the services or content provided from and through this Website. Furthermore, HP Shop makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Website are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors to info@hpshop.co.za

HP Shop shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, HP Shop will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.

Company Details:

Company Name: Digital Retail Innovation  T/A  HP Store - Online

Company VAT Nr:  462024 5839

Registration Number:  2007/003873/07

Date of Registration:  2007/02/07


Bank Details: Standard Bank

Account Number: 301 993 289

Account Type: Current Account

Branch Code: 019205

Swift Code: SBZAZAJJ

 

Postal Address 

Private Bag X 10052

SANDTON

2146


CONTACT INFORMATION

Registered Office: 10A Achter Road, Paulshof, Sunninghill, Johannesburg, South Africa

Physical Address: 10A Achter Road, Paulshof, Sunninghill, Johannesburg, South Africa

Telephone Number: 0861 HP SHOP (0861 477 467)

Website address: www.hpshop.co.za

E-Mail address: info@hpshop.co.za

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