All products sold by hpshop are covered under our 7 day Guarantee Against Defects. Items may be returned for refund or replacement subject to manufacturer and/or hpshop restrictions.

Defective items may be returned for refund or replacement subject to the following restrictions:

1. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
2. Software and consumables are non-refundable unless returned unopened in their original packaging with documentation.

3. Certain hardware items and all custom/special orders may only be returned for warranty and not for a refund.

4. All returns must be shipped freight prepaid.
5. Any returns found to be non-defective are subject to a restocking fee of 25% and all non product related fees (shipping, transaction and insurance) are not refundable.
6. If unopened goods are returned within 5 days, you will receive a refund excluding transport costs.

7. Delivery fees not refunded for returns or for collecting of faulty items

8. 25% handling fee on any goods returned, and this must be within 7 days of you receiving the order

9. Products added to the site and ordered specifically for you may not be subject to the same retuns policies of other products, but you will be informed of these before we add the items for you.